Refund policy

 

Need to Make a Return?

We hope that you will love everything you have purchased, but if something does not work out, we're here to help!

 

Returns:

Unwindwear will gladly offer you a store credit on approved items for the value of the original purchase. Shipping costs are not included in the store credit.  Shipping costs for returns will be at the customer's expense. Our policy lasts 15 days from the shipped date. If 15 days have gone by since the shipped date of your purchase, unfortunately we can’t offer you a store credit.

 

-We cannot provide an exchange for size due to limited inventory.  If an exchange for size is needed, we encourage the customer to place a new order for the items needed and return the other items.

 

-To be eligible for a return, your item must be unused, unscented, tags on, and in the same condition that you received it. If we receive your return and the item has been worn or not in the original condition, it will not be accepted and returned at the buyers' cost. The buyer will be responsible for return shipping costs.

 

-Sale items (if applicable) Only regular priced items may be issued a store credit. Sale items are final.

 

To Initiate a Return:

1. Before shipping a return, please send an email to info@unwindwear.com with your order number and reason for return.

2. When shipping your return, please include the packing slip.

3. Once your return has been received and inspected, we will respond to your email with an approval or denial of return and further processing instructions within 1-2 business days. Items must meet the requirements mentioned above to be approved for store credit.

4. Once your return has been approved, please allow an additional 2-3 business days for store credit to be issued via email.  

5. Please click here to initiate a return

 

Shipping Returns:

To return your product, you should mail your product to:

Unwindwear
P.O Box 

 

*When sending returns, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.  

If you have any questions about returns, please email us at info@unwindwear.com and we will be happy to help!